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Yell.com

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Overall Review
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73 Reviews
1 Questions

C Brookes Plumbing & Heating - August 30, 2019 @ 12:23

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I signed up to yell for a free listing when I went self employed and was constantly hounded by there staff to pay for additional advertising, they are rude when you decline there offer and I would advise anyone to avoid them at all costs.

Connor's Heating Solutions - August 15, 2019 @ 10:27

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I signed up for the free listing when I started as self employed. I was continually hounded to upgrade as it would be in my interest, even at their extortionate prices. My funds where very limited due to starting out, but they tried to assure me of the investment. By far, one of the worst companies I've had dealings with.

S3 Heating and Plumbing - August 15, 2019 @ 05:20

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My first ever dealing with Yell wasn't pleasant. After applying for a free advert I was called by an agent that got me to sign up to a package costing £70. I feel like I was pressurised into the sale as I like to have a read about what I'm buying, the agent was so good that I gave my details there and then. It was only after putting down the phone that I thought I had been done over. I called the agent back straight away and she didn't want to know about me cancelling and simply quoted the business to business clause and told me tough. Will never trust Yell again and i am getting calls to add more features, I promptly tell them no! Waste of money, haven't had a single job from it and only 2 enquiries since Feb 2019!! Run for the hills if your ever approached!!

Sunderland Property Renovations Ltd - August 15, 2019 @ 04:46

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Since signing up with Yell, I have had nothing but calls from them to upgrade yet nothing from prospective customers, waste of time in my opinion.

Lee Key Plumbers - August 3, 2019 @ 03:41

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Fed up with these constantly phoning me to get me to buy more advertising. I am a sole trader and have to choose my spending on marketing on advertising carefully. I don't use Yell to look for things

Edwards - July 12, 2019 @ 11:53

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Probably the joint worst company out there, they are tied with BT, will never ever use Yell again for anything, customer service is not even a 1 star

Hodgson Electrical - July 8, 2019 @ 10:48

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I signed up for the free listing just to get the business name out their as much as possible, however the haven't stopped pestering me since with very pushy sales tactics. The prices are also crazy expensive and the tie you in. Id avoid getting sucked in

PG Domestic Electrical Services - July 2, 2019 @ 06:23

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What a huge mistake! Started off looking to get a free listing and ended up having a conversation with a sales person who led me to believe that I could improve my profile and lead generation at little cost. After a number of calls and sacrificing a fair amount of my time it seemed to stack up quite nicely until I discovered a £48 payment to Yell which I thought was a "one off". Following the next £48 payment I called to contest the charge. There is no paper contract and I was told that the telephone conversation amounted to a contract and I was welcome to a transcript of our conversations to evidence this. My next question related to the "cooling off period" only to be told that there isn't one and the I was now locked into a 12 month contract! I made it clear that I wanted out after the 12 months which ended in June 2019 but hey presto, £48 disappeared out my account today! Spent the afternoon sorting it with Yell but at the end of the day it was a £576 mistake. Let the buyer beware............

B H heating solutions - June 14, 2019 @ 09:48

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No stay clear there is no customer service and waste of time and money really bad and Don’t work in this day and age, it’s out dated and would really need to overhaul the entire business for me to every use again

SW plumbing and gas - June 14, 2019 @ 07:32

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I couldn't recommend these as I've used them in the past signed up paid a small fortune and not got any calls at all

GES Electrical - June 13, 2019 @ 06:59

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I could spend hours writing about this **** but I'll just say that get some leaflets delivered for 10% of the monthly cost and it will produce 1000% more work!!!!!

He@Heating ltd - June 13, 2019 @ 06:10

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My year is nearly up and it cannot come quick enough! Sold a golden egg in reality got a broken box of eggs. The only positive I can say about Yell.com is the accounts manager I had was really helpful and tried to make it work for my business, unfortunately it’s not to be. I think there good days are gone.

Green Leaf Electrical Services - June 10, 2019 @ 07:08

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absolutely disgraceful company, con men as salesmen. sign up to this and get absolutely no work from it at all. biggest scam out today, avoid at all costs

J & S Plumbing & Heating - June 8, 2019 @ 11:27

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rubbish and complete RIP off! I cancelled a month before renewal and they then renewed anyway, I rang them up and cancelled again before 14 day cooling off period and they claimed this doesn't apply to businesses! they just wouldnt listen to me and told me I owed them money, so I cancelled direct debit, they keep chasing me for payment but wont be going back ever again, plus I never got any work from it! yells days of working are well and truly gone.

Aurora Building and Maintenance - April 4, 2019 @ 05:11

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Rip-off merchant stay well clear to make you pay for a year and give you absolutely nothing and there’s nothing you can do about it read the reviews they don’t lie

Heat Trend - April 3, 2019 @ 05:57

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hit or miss. some months it struggles to pay for itself other months gets you afew decent jobs. too many search criteria and too many levels of advertising. very pushy selling add-ons that don't really do much.

Heather Contracts Limited - March 29, 2019 @ 09:10

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Absolute garbage, been with them 6 months, not a single lead. That data is from their own app. The problem seems to be, everybody Googles it now.

DF Electrical - March 22, 2019 @ 08:27

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Having been sold a product and told I would have more work than I could cope with, I’m very disappointed with what I’ve had from Yell. I’ll probably break even over the 12 months with what I’ve spent and payed. On the positive side, the website looks fantastic and the app is very useful for getting reviews and viewing the traffic through my page. I will not be renewing my sponsored ad next year but will probably keep the website

Abbotts Boiler Services - February 10, 2019 @ 01:32

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I have advertised with yell over the years, in different formats, yellow pages were over priced, and as good as useless, but that is now no more. I have two sponsored ads on yell.com, emergency plumbing, and 24hr plumbers, both are reasonably cheap as I am listed position 2 on 1 ad, and position 3 on the other, for what they cost a year, 2 -3 call outs pay for them, In my opinion anythig else is a waste of money.

Lock'n'Secure Locksmiths - December 15, 2018 @ 01:30

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Very pushy, promise the earth and deliver next to nothing. Constantly on the phone trying to close a deal, different person every week.

Tech Electrical Contractors - October 30, 2018 @ 04:51

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They have not stopped calling me for about 3 mouths told them i would take legal action against them if I received any more calls or texts

Hamill Plumbing & Heating Ltd - October 28, 2018 @ 09:36

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Disappointed with Yell. Customer service is great when you are signing up but rapidly declines after that. I don’t get leads from yell at all. I’m busy all the time but hate to see wasted money.

Burnham Plumbing & Heating Services - October 16, 2018 @ 11:14

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Very persistent sales and nuisance call. Spent a lot of money for no return and no refund even with trying to cancel within the first 14 days. The free listing is okay - but avoid any paid “advertising”.

Premier Power Ltd - September 25, 2018 @ 12:06

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very pushy sales people always wanting you to upgrade to products you dont need or will be of no use, very expensive, just got rid of our website package and are moving to ET for ours

EPEB - September 22, 2018 @ 07:02

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have now gone to free listings as ive had this over 2 years with being 3rd in my area and 2 trades the phone done ring at all waste of money to many people still using the book which is no longer in print so cant beat the likes or rightio and able group

Ask-property maintenance & care LTD - September 20, 2018 @ 02:53

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AI signed up to yell to tell people about my variety of services And the salex staff are easy to speak to and they treat you with vip treatmesnt they was happy to voice their opinion either bad or good criticism to help the business grow and the variety of offers are very great

Esspro Property Services - August 12, 2018 @ 04:00

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I only use this a free listing tool so cant really expect too much from it and have had no referral calls. I feel like Google has taken the lead as Yell hasn't evolved in recent years

Northumberland Double Glazing Repairs - July 4, 2018 @ 01:20

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We spent a lot of money with Yell over a five year period and to be honest it has gone downhill drastically. The sales people in the call centres don't listen. don't make any notes of discussions and are generally only interested in selling you more advertising. If yell was the last place on earth to advertise, I would rather walk down the high street naked with a sandwich board

M. A. Parkes - Heating & Plumbing - July 1, 2018 @ 10:05

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I don't mind taking the free listing which I did myself bit my god do they then bombard you with phone calls. Hate it when you fell them no. I actually deleted the free listing in the end to try and stop the calls.

Bells Heating & Gas - July 1, 2018 @ 03:49

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Tried these & i got more leads thr9ugh google than o did with Yell. Sorry ill take free listing as of now from them

Crown Roof Care Ltd - May 31, 2018 @ 06:49

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Very pushy sales staff. Do not generate leads. Threaten legal action if you try and leave. Will not take no for an answer. Only good for the free listing to help SEO listing.

Ultimate Plumbing and Heating Services - May 12, 2018 @ 12:00

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Advertised with yell very expensive for little reward.No help or advice until it was time for Renewal when you were then promised the earth website very basic

Fastfix Heating & Home Services - April 19, 2018 @ 11:32

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Call so by them so many times I've lost count, they keep offering a free listing but as soon as they realise your not going to pay for one they lose interest and dint bother to set up the free one!

Glennon plumbing services ltd - April 18, 2018 @ 12:15

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Called me up out of the blue basically telling me I could e a high roller if I paid them for an add. I informed them 95% of my work is word of mouth/ recommendations and I don’t think he could quite grasp the concept, I said go ahead with the free listing and send me some details through as I’ll think about it in the future, since then I now get a phone call almost every day from yell. Them also got my address wrong on the free listing

Weston Gas Services Ltd - March 31, 2018 @ 11:33

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I used yell for my website and there social media connect services. Very expensive for set up and in the 12 months I had it I had 3 calls. Poor customer service and poor quality all round complete waste of money.

Adam Kirkham Electrical - March 30, 2018 @ 09:28

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Have used yell on and off now a few times in the 12 years I have been self-employed. I will never use them again

Darren Spencer Electrical - February 20, 2018 @ 09:55

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I waisted my money on tell.com for two years what a waiste of money, customer service very poor, do yourself a favour and use facebook instead.

David Hainey & Co - February 16, 2018 @ 07:14

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I used to use Yell.com, i found them really expensive for what service you received, now with google etc i think they need to review their pricing and what they offer for the money.

Finnoah Construction Ltd. - December 30, 2017 @ 10:09

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I used to use Yell.com, i found them really expensive for what service you received, now with google etc i think they need to review their pricing and what they offer for the money.

Browns Plumbing - December 21, 2017 @ 07:48

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I have used yell.com in the past and found that they generated more nuisance calls than genuine leads. Would be very reluctant to use them again.

Supreme Window Cleaning Services - December 10, 2017 @ 05:37

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Very unhappy with Yell, They offer and promise the world, always trying to up sell marketing to me, Never had a call from clients who have found me on yell. Very very hard to cancel any agreements with them. Will NOT be using them in the future. I do not suggest this company to anyone.

Robinson and Co Ltd - December 5, 2017 @ 09:19

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Ive been a heavy weight lister for 4 years now and although it keeps be fairly busy it’s very expensive and I don’t hear anything from my rep all year until it’s time for me to sign up again

Youle & son's mechanical services ltd - December 4, 2017 @ 06:46

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Very poor. They want you to lay 2 grand out before advertising with them. Then they want £500 per month. Think I'll keep my extra cash thanks.

Consider it Done Electrical Services - November 24, 2017 @ 06:50

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I have been with Yell for about four years. There products aren't to bad and a lot of my leads come through yell adverts and website. They generate more business for me, than anything else. Downside is they keep trying to sell you more and more and they move the goal posts relating to advert classification and costings. I'm sure there is probably a better option about, but, I haven't found it yet. It's not the best value for money, but it gets your name out there albeit limited to specific areas.

JR Williams Plumbing Services - November 13, 2017 @ 06:38

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Yell came to me. I met up with one of their reps at the time of been trading 2 months and they knew it, they promised me a large return in leads. We discussed packages and they pushed and pushed for me to have exclusivity in a certain post code. I'm a sole trader, how could I cope with that volume? But they pushed (they wanted about £4k for the year) knowing I was a new company sole trader, this is terrible attitude and greed. Fortunately, I declined the 'offer'. So glad I did. They they went ahead and listed me for free with no perks or exclusivity. So?

Hampshire Handyman Services - November 8, 2017 @ 05:31

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Really not happy with yell, had an advert I thought was running for a year, turned out put into wrong section so searches never found me. Cancelled and requested my money back.

Lyttle smart homes ni - October 10, 2017 @ 09:12

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Really poor service been with them just short of 6 months. They are charging me £30 month for nothing really all they done was link all my site then havent heard from them. They come in and do the hard sell (google owns us and can do so much) then you get nothing out of it at all.

Gilmour Gas Services - July 25, 2017 @ 06:18

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Had it's day. They opened up to many listings and tried to fleece us for everything. Why pay to go on yell.com as all they do as list on google. Spend money on a decent website

Plumb CO - July 20, 2017 @ 03:00

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I only have the basic online listing but constantly get badgered about doing a website by them. I have got one job from the basic listing in 18 months but I didn't expect it to be a mainstream source of work

Clearwater Plumbing & Heating - June 23, 2017 @ 10:40

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Started off ok but rapidly gone downhill. I only have a listing online no website etc was told that I had missed the cut off point to go in the book the 1st year but that I would be in the next issue, this never happened because apparently they changed their terms and you need to pay extra to go in needless to say they didnt tell me and i missed out again. Oh and the prices had gone up despite it being less of a service. I will be cancelling after this term and just having the free listing!

John Taylor Plumbing and Heating Ltd - June 10, 2017 @ 02:29

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Never had the phone up for a while, but at one point they were a nightmare. To expensive for what you get. And our area we don't use yellow anyway.

Stour Valley Plumbing - June 1, 2017 @ 03:33

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Terrible company, used them few years ago, they were full of false promises . I had a small basic package with them and they constantly rang me trying to get me to upgrade

Garden City Services - May 31, 2017 @ 09:37

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What can I say, expensive, don't work, and they make constant mistakes with your listing and then blame you that it's wrong, I was quoted about 10k for a listing in a my own area of about 25 mile radius, I was with them ages ago but just find them to pushy and not willing to work with you

HPE Services - May 18, 2017 @ 10:20

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Been with yell for a few years now. Started off ok, but has gone downhill slowly until I'm at the point now where every enquiry I get through them would have to be converted to a job to break even on the cost. Won't be renewing this year. Costs are excessive and they constantly try and increase your spend by pushing Adwords, websites ect.

S Banks Plumbing Heating & Eco Energies Ltd - May 16, 2017 @ 12:25

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I have tried yell and it was atrocious and the errors that were there were not sorted out and I ended up cancelling the whole lot. They even got my details wrong from the start and ended up having to chase them all the time. I would never use them again.

Andrew Sexton Heating Maintenance and Repair - May 4, 2017 @ 10:22

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This was a sharp learning curve when I first went self employed! What an absolute waste of money. DONT DO IT. They are smooth sales people who just dont deliver.

Optexa Group - May 4, 2017 @ 05:14

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Utterly useless, if you spend upwards of £300 a month you can get work from them, a lot of work infact, the problem is there service is useless and when they think you haven't paid (even though your £1000 in credit) they send debt collectors after you and won't let you contact them other than through the debt collector to explain that to them. 3 months later and they still won't reply to my emails

SJL Plumbing and Heating - April 24, 2017 @ 08:56

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Spent a small fortune on an ad campaign through these guys last year but still didn't rank highly or win any work through them. Customer support just tried to get more money out of me to push me higher up the listings. Offered no help in content building. Waste of time and money

DCB Plumbing & Heating - April 11, 2017 @ 09:00

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The yell team was always very helpful, but the actual advertisement was useless, waste of time and money. Very very expensive

Bitz 'n' PC'z Ltd - April 6, 2017 @ 04:13

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I haven't advertised with these for years but when i did i just got tyre kickers, time wasters and sales calls. Not worth it in my opinion...

Energize Maintenance Ltd - April 4, 2017 @ 06:09

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Felt this cost way more than it should for what you get in return. Have now gone for one of the free listings on their website. Now receive cold calls from yell due to this

Core heat - March 17, 2017 @ 04:46

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Rubbish. Costs loads promises everything and nothing happens.

Michael Keyes Painter and Decorator - February 5, 2017 @ 10:37

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I've got the connect package with yell.com which basically sets my business profile up on all forms of social media. I've had a couple of jobs via the dreaded Facebook which was surprising to me. In the whole so far so good only longer period of time will tell how good it is.

O'Brien Property Maintenance - January 16, 2017 @ 11:32

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Advert printed with wrong information online add doesn't work been with them for near on 6 months now and not 1 single lead not worth the money, dodgy sales reps selling you what is not actually for sale these make Checkatrade look good.

Ph plumbing & heating services ltd - January 16, 2017 @ 08:20

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Ok but I feel my money is better spent elsewhere

Dps plumbing and heating - December 20, 2016 @ 10:36

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I only ever used yellow pages when I first started up. Went in book not online. First year wasn't bad second year went up and third year didn't bother. Only went in it first couple year to get me started in business. Not used them for last 13/14 year. Got a lot of junk calls. Salesmen used to be far too pushy and prices were far too much

SWAT 24-7 Pest Control - December 20, 2016 @ 09:08

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Don't like yell have had a very pushy sales men call and ended up in a argument with them 3 time now I have the free yell add but if you don't upgrade when they call you 100 of times they get aggressive they told me because I'm not going to upgrade their going to call all my competitors and offer them a discount and get them all above me on the search engines I would not recommend them ever

SAFGas Ltd - November 15, 2016 @ 10:57

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We have had quite a number of calls over the years from this but have never paid a penny!!!!! We have just had the free Ad & that has worked......... until recently times as people!e now seem to just 'Google' things & dont use the old 'Yelliw Pages' Have never - & don't intend to - spent money on advertising, just recommendations.......

J.Croucher Painters & Decorators - November 15, 2016 @ 11:54

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Heating And Plumbing Engineer - August 17, 2016 @ 07:27

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Afterglow Plumbing & Heating Ltd. - August 12, 2016 @ 08:04

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It's worked well for me over the years. Just hard to get reviews on it

Jason Gunter Decorating - August 9, 2016 @ 08:16

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Works for some but not others so I hear,for me I have no complaints it has paid for itself at the bare minimum within 6months

Twynings Electrical - August 9, 2016 @ 01:56

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I have found these guys to be poor and had trouble navigating the website at first when trying to add my company. Not had any leads from it although I haven't tried any premium service they may have.

JR Plumbing - April 19, 2017 @ 04:56

Question for Yell.com Answers for Yell.com

I'm looking to try and grow my business now and keep looking at yell. Just read reviews for rated people and Checkatrade and yell and it seems to be a very mixed bag. If you have £1000 to spend on marketing where are you guys putting it?

Bright gas - answer on April 19, 2017 @ 05:44

Adwords and blogging are what works these days and maybe a small amount on a classified ad

GRT heating & Gas services - answer on April 19, 2017 @ 05:45

I Signed up with yell , wasted my money on that one. Checkatrade is worth a look

SJL Plumbing and Heating - answer on April 19, 2017 @ 05:50

Give it all to Adam and fordy! They will sort you out. I cancelled my yell as I couldn't spend enough to rank highly. I've spent around £1000 on rated people in the last 2 years it's easily paid for itself 10 times over and the reviews can be viewed without anyone logging in which has won me work without buying the lead. I have no experience of checkatrade I know I couldn't get my builder off the ground as there's too much competition from people who have hundreds of reviews. My website from ET, my van signage, my free yell advert and a Facebook page (linked to my reviews on rated people) are all I have. Hope that helps!

O'Brien Property Maintenance - answer on April 19, 2017 @ 05:54

I have been with Yell for that past 6 months and to be honest I got more leads from checkatrade than I have from Yell. You don't get any support from either checkatrade or yell which they promise when signing up from my past experience I would spend my money else where like Facebook as I have got a hell of a lot more work through there with a lot less than a £1000 budget.

Electrical Innovations (Derby) Ltd - answer on April 19, 2017 @ 06:27

I would have a couple of options. 1. Use the £1000 to cover my wages for a week and get flyers and business cards printed. Then spend 60 hours getting face to face with local businesses and local people. When I try to do this is always works. I don't think I've ever managed more than a solid 2 hour stint of it in a month never mind a week yet it always brings in a job or 2. I have to think that putting maximum effort into it for week would get great returns, i just never have the time to do it around my other works. 2. I would hit Rated People. I know a lot of people do not like this (and similar) service but I have always had a great return from it only by cherry picking the best looking jobs (this month alone I have won £2000+ worth of work spending less than £50 on there). I only aim for the jobs that I think I will easily win and not have to compete on price too much. I think that spending the full 1K on there and being more willing to 'lose' some of the leads you payed for will easily get a great return, it will also give me 100+ more contacts that might lead to more work via word of mouth.

SAFGas Ltd - answer on April 19, 2017 @ 06:33

Word of mouth for us so the £1k would probably be spent on social media as that's where all our business comes from. Everyone seems to have a device in their hand permanently nowadays so, Instagram, Facebook, LinkedIn..... These work for us & we're growing quicker than I ever imagined, good luck......

M Brierley Plumbing Limited - answer on April 19, 2017 @ 08:23

Local magazines. Van Sign writting. Builders board's outside jobs. Yell, checkatrade etc will take all your money and only market you on the site. you still have to market yourself for them to work.

Ph plumbing & heating services ltd - answer on April 20, 2017 @ 07:32

It's hard to say . But I've found over the last few years the results from yell drop year on year . While the price has remained static . When I questioned the sales rep regards this all she wanted to do was sell a web site and advertising .

Sunrise Plumbing & Heating - answer on April 20, 2017 @ 06:05

Hi, I'm currently with Checkatrade worked well about 3 years ago but now seems to have bottomed out, also tried Yell a few years ago I personally found it crap nothing from it. We are on my builder also get a regular flow of enquiries however we don't follow them up as we have a steady steam of business through our website which we have had about 4 years now, we passed it over to Adam at expert trades to really make it work for us and to be fair the last 12 months adam and his team have increased and generated our own traffic which we seem to convert in to business. Hope this helps but in my opinion avoid Yell

S.Whitham Plastering & Rendering - answer on April 21, 2017 @ 09:02

Mybuilder.com has its downfalls but for me in personal experience you get far more for your money that any similar site. If I'm ever quiet I can always find work on there on average I'd say from a 30 pound spend you can anywhere between 350/500 pounds of profit

PARAGAS - answer on April 21, 2017 @ 10:23

I'd approach Expert Trades and go with their recommendations.

DCB Plumbing & Heating - answer on April 26, 2017 @ 07:28

I spent a lot of money with Yell in my first year of trading and I didn't see any benefit at all, all they was bothered about was selling me more things, they was always call me saying you need a website and you can upgrade etc. I was disappointed, it was more about money than actually getting me work

Bitz 'n' PC'z Ltd - answer on April 26, 2017 @ 03:50

I would look at a website with pay per click advertising on Google; Social Media and advertising in local magazines. Word of mouth is better than a yellow pages advert, but back it up with flyers and leaflets in your local area. Don't expect a massive response on your first campaign as it takes a while for confidence to build in a new business. The guys at Expert Trades can help with the website & SEO. Follow @pbplumber and others on Twitter...

Boiler friendly heating services ltd - answer on May 6, 2017 @ 10:19

Personally, I'd use google adwords, you can shape it to suit your needs, maybe try it.

TPS Heating - answer on May 6, 2017 @ 07:53

Google add words

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